Hotel employee about to break from entitled guests gets one respectful check-in and gleefully gives them a big discount: ‘[For] one blessed night, I can enjoy giving a break to a GOOD guest!'

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
Aug 8, 2025 6:00 AM EDT

Working in hospitality is not easy, that is why they have entire university degrees dedicated to it. It's not just the mechanics of running a huge hotel or something like that, but it's dealing with guest services. This front desk employee was about to break after working a long high-booking rate weekend. The prices were actually close to double than what they usually charge because of how many people book this particular weekend. Great for business, but bad for employees who have to deal with entitled guests. This hotel staff had to deal with so many complaints and annoying guests that week, that they were about to lose it. Luckily, they encountered a family that very much could have taken the usual path of being total Karens. But, instead, they were respectful and helpful. The employee could've cried from relief, but instead, he gave them a juicy discount that helped both of them out in the long run! 

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    The image does not depict the actual subjects of the story. Subjects are models.

  • "Non Karen Discount"

    So, one of the banes of my simple existence at my little corner of hospitality h I is our pool.
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  • It is a very nice pool. So nice that people say, "Let's rent a room and spend the weekend swimming and lounging around the pool!", which is fine.
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  • Followed by, "And invite fifty other people over, too!", which is...not. So, today is a full house a comin'.
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  • Special event, premium ($340.00 *vs* maybe $109.00) rates. I check in a room. I go out shortly after to check the pool and find a suspiciously large number (ten) of people hanging out with the (four) that I checked in.
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  • A quick check of the cameras shows...yep. They all piled into and then out of that one room.
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  • So, the standard procedure is that I call the room (there is no answer), then I find the guest in the pool.
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  • I mention that the extra people are not paid for and cannot use the common facilities.
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  • The guest either gets upset and follows me back down to the desk, or follows me back to the desk and gets upset.
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  • The complaints are drawn from the same Smorgasboard of excuses: No one told me it wasn't OK. Someone told me it was OK.
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  • I always do this. No one else is out here. No place else does this. You're picking on me. Etc., etc., etc. At ever higher volume.
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  • So, as I break the news to her, she says-unprompted- "Can I get another room? Would that work?"
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  • Cheezburger Image 10538494976
    via Unsplash+ (and Drew Dau)

    The image does not depict the actual subjects of the story. Subjects are models.a

  • Uh, yeah, actually. That would solve everything. "OK, put me down for another room." Uh...OK. And off I go, slightly disoriented.
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  • As I am entering it in the computer she and her husband come down. Now, I see how this will play out.
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  • Recovering from her initial shock, she tells hubby, and they both come down to raise hol about it. Happens all the time.
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  • Sure enough, he comes right up to the desk and says..."Is there any way we can have the new room close to our existing one?"
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  • Huh? [? Well...I'm almost full but with a nip here and a tuck there, I can actually get it two doors down.
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  • "Oh, that's great!" The she hands me her CC and asks the rate. I look her square in the eye and say, "$125.00".
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  • She looks confused and says, "How much was my other room? Why was that so much more?"
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  • I said, "Two reasons. One: That is our rate tonight. Two: I gave you a discount for the second room because (my exact words) you aren't acting like an a h le about this".
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  • They left, spent the night swimming happily, and we still had a couple of rooms left to sell when I clocked out so no one is going to wonder about any steep discounts.
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  • Now, we all know that when I get into work on Monday, I will find out that the rooms were trashed, the cops called, the breakfast pillaged, and every other thing that could go wrong.
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  • But, for one night- one blessed night-I can enjoy giving a break to a GOOD guest instead of having to put my foot down with yet another j ..
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  • So, as you can see, kindness does go a long way and if you don't think so, perhaps you need to take a long look in the mirror… Because it might just be you who is the entitled Karen customer, guest, client, or whatever. Just saying…

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